1. Who we are
DentX (the "Platform") is a professional network and marketplace for the dental sector in Egypt: specialist cases, jobs, courses, a store for supplies from suppliers, sale and rental listings, ratings, and an optional clinic-management system ("My clinic"). The Platform is intended for professionals only (dentists, clinics, labs, CAD designers, suppliers); no accounts are created for patients. The Platform runs on the website dentx.pro and on the DentX mobile app.
We process personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.
2. Data we collect
| Data | Purpose |
|---|---|
| Mobile number | Your account login. It is verified by SMS when you register or reset your password, and it is shown to the party you deal with. |
| Password | Stored with one-way hashing (bcrypt); no one — including us — can read it. |
| Name, account type, and the name of your clinic, lab or company | Building the professional profile that network members see. |
| Professional data: specialties, years of experience, bio, services, prices | Listing you in the professional directory and matching you with cases and jobs. |
| Verification documents (optional): national ID card (front and back), the front of your Dental Syndicate card, specialty certificates (master's / doctorate / fellowship / diploma / course), and the commercial registry for labs and suppliers | Manual verification of your professional identity and specialties only — a requirement for posting and applying to specialist cases. They are uploaded only after your explicit consent on the verification page. They are private files: they are not stored in any public path and are never shown to members or the public; only the account owner and the DentX verification officer can see them, and every view is logged (who, when, and which document). Members see only the "Verified" badge and the verified specialties. A new copy replaces the old one once it has been reviewed, and all copies are deleted with the account — in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020. |
| Location (coordinates, governorate, city, address) | Ranking cases, jobs, courses, listings and suppliers by distance from you, and showing your clinic's location to those who deal with it. It is set when you tap "My current location" or pick a point on the map; we do not track your location in the background. |
| Content you post: cases and their photos, jobs and CVs, courses, listings and their photos, products, orders, messages, reviews | Running the network's services between you and the other party. |
| "My clinic" data (optional): patients, appointments, treatments, prescriptions, X-rays and photos, invoices and payments, inventory | Running the clinic-management system on behalf of the clinic itself — see section 3. |
| Notification identifiers (push tokens) for each device | Sending notifications about messages, cases and orders to your device. |
| Usage data: number of requests, data volume and file storage per account, and the activity log within the account | Measuring consumption for subscription pricing, protecting the account, and knowing "who did what and when" inside the clinic. |
| Website visit analytics: IP address, the approximate country and city derived from it, the page opened, device and browser type, and the referring site — for anyone who opens dentx.pro, even without an account | Knowing how many people visit the website and from which countries, to improve the service and protect the Platform. The country is derived from the IP address only (no GPS), is visible only to the Platform administration, and is deleted automatically after 30 days. |
| Payment data | We keep only the subscription amount, the transaction reference and its status; card details are entered on the payment gateway's page and never reach us. |
3. Patient data
When a clinic uses "My clinic" and uploads its patients' data (names, phone numbers, medical history, X-rays and clinical photos, prescriptions, invoices), the clinic is the controller of that data under Law No. 151 of 2020, and DentX acts as a processor: it stores the data and shows it only to the clinic's authorized users, does not use it for any other purpose, and accesses it only for technical support at the clinic's request.
- The clinic is responsible for obtaining the patient's consent and informing the patient that their data is stored.
- Patient data never appears on the network. When posting a "specialist case", the photos and description must not contain the patient's name, phone number or national ID number.
- Patients request access to, correction of, or deletion of their data from the clinic itself; the clinic can contact us for help.
4. Device permissions
- Camera: only when you tap "Take photo" (a case photo, X-ray, listing or logo). Nothing is captured in the background.
- Photos and files: we read only the file you choose.
- Location: only when you tap "My current location", to determine where you are and rank results by distance.
- Notifications: to inform you about messages, cases and orders; you can turn off each type under "Notifications → Settings".
Refusing a permission does not stop the app; only the related feature stops working.
5. Why we use data
- To operate your account and the services you request (legal basis: performance of the contract between us — the Terms of use).
- To rank results by distance and governorate and to send notifications related to your activity.
- For professional verification, fraud prevention and moderation of reported content.
- To measure consumption, collect subscription fees and issue receipts.
- To comply with the law (for example, keeping financial records).
We do not use your data for targeted advertising, and we do not sell or rent it to anyone.
6. Who we share it with
- Network members: your public professional profile, ratings and posts. Your phone number and detailed address are shown only to the party you actually deal with (an accepted applicant, a buyer, a job owner, and so on).
- Payment gateways Paymob and Kashier: the subscription amount, order number and your mobile number/name to complete the payment; card details are processed directly by them.
- Google Firebase: your mobile number to send SMS verification messages, and your device identifier to send notifications (Firebase Cloud Messaging).
- Google Maps and OpenStreetMap: coordinates or search text when you set your location on the map or convert it to an address.
- Public authorities: only when required by a binding legal request.
The Platform and its database are hosted on servers that we manage. Some of the service providers above may process data outside Egypt under their own policies and safeguards.
7. Retention
- We keep account data for as long as the account exists.
- After an account is deleted, personal data is deleted within 14 days (the restore window) — see section 8.
- Financial records (invoices, payments, expenses and subscription receipts) are kept, with names removed, for the period required by Egyptian tax law.
- Verification documents (ID card, syndicate card and certificates) are kept for as long as the account exists as proof of verification; a replaced copy is deleted as soon as the new one is approved, and all of them are deleted with the account.
- Security and activity logs are kept to protect the Platform and investigate reports.
- Website visit analytics (IP address, approximate country, page and device type) are deleted automatically after 30 days.
8. Deleting your account and data
You can delete your account at any time from inside the app: Settings → My account → "Delete my account", or by sending a request from the account deletion page without signing in.
- The account is disabled immediately; your open cases, jobs, courses, listings and orders are closed and the other party is notified.
- You have 14 days to change your mind by signing in and choosing "Restore my account". After that, the data is permanently deleted.
- Deleted: your professional profile; the phone numbers, names and logins of the account's users; all uploaded files; patient data, medical records and images; notification identifiers.
- Kept without names: invoices and payments (tax requirements). Reviews you wrote and messages delivered to others appear under the name "Deleted account".
- Members of a clinic's team can use "Delete my login", which only stops their own access without affecting the clinic's data.
9. Your rights
Under Law No. 151 of 2020 you have the right to: know what data we hold about you and obtain a copy of it (from "My account → Download my data"); correct it (from the profile and settings pages); delete it; object to its processing or withdraw your consent; and file a complaint with the Personal Data Protection Center.
10. Data security
- Connections are encrypted (HTTPS) and passwords are stored with one-way hashing.
- Each account is isolated from the others, and files are served only after verifying that the requester is authorized.
- Clinic team permissions are set by the owner, and every operation is recorded in the activity log.
- No system is 100% secure; if we become aware of a breach affecting your data, we will notify you and the competent authorities as required by law.
11. Children
The Platform is for adult professionals only, and we do not allow accounts for anyone under 18. Data about child patients recorded by a clinic is covered by section 3 and is the responsibility of the clinic and the child's guardian.
12. Changes to this policy
We may update this policy. We announce any material change inside the app before it takes effect, and the date of the last update appears at the top of this page.
13. Contact
For any question or request about your data: contact@dentx.pro · WhatsApp 01033068004.
Last updated 7 Oct 2026.